Customers unable to install/upload apps | CINC-58054 (Major Outage)
Incident Report for Splunk Cloud Platform
Resolved
We identified an issue impacting all Splunk Cloud customers regarding the upload and installation of apps due to the following error: "Unable to login with given credentials.". Splunkbase installs were not affected during this impact period.

Summary:
The issue has been fixed by correcting an incomplete SSL certificate chain for api.splunk.com.

Details:
During a recent update to the cert, the full chain was not included, causing errors for customers when uploading apps.

We manually re-imported the certificate with the complete chain, resolving the error.

Internal tests verified that the fix restored normal functionality.
Posted Sep 17, 2024 - 15:00 UTC
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